At Little Monster Paws, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, and your rights regarding your information.

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Information We Collect

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When you contact us or book services, we may collect:

• Name

• Phone number

• Email address

• Home address (for scheduled services)

• Pet information (name, age, breed, medical needs, vaccination records, behavior notes, veterinarian information, emergency contacts)

• Payment information (processed securely through third-party payment providers—we do not store full payment card information)

 

How We Use Your Information

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We use your information to:

• Schedule and manage pet care services

• Communicate about appointments, updates, and your pets

• Send appointment reminders

• Respond to questions and customer support requests

• Send promotional offers or discounts if you have opted in

• Improve our services

• Maintain business records as required by law

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Data Sharing

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Your privacy is important to us.

• Customer data is not shared with third parties for promotional or marketing purposes.

• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this Privacy Policy excludes mobile opt-in data.

• We may share information only when necessary to process payments, comply with legal obligations, or protect the safety of our customers, pets, employees, or business.

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Data Security

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We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While no method of electronic transmission or storage is completely secure, we strive to protect your information using industry-standard practices.

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Your Rights

You may request to:

• Access your personal information

• Correct inaccurate information

• Update your contact information

• Request deletion of your information, subject to legal or business record retention requirements

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To make a request, please contact us using the information below.

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Cookies and Website Analytics

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Our website may use cookies or similar technologies to improve your browsing experience and understand how visitors use our website. You may disable cookies through your browser settings if you prefer.

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Children’s Privacy

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Our services are intended for adults.

We do not knowingly collect personal information from children under 18 years of age.

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Little Monster Paws Messaging Terms and Conditions

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1. Messaging Program

Our messaging program consists of:

• General conversational messaging to answer questions and provide customer support

• Appointment confirmations and reminders

• Service updates

• Promotional offers and discounts

• Information about our pet care services

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2. Opt-Out

You can cancel the SMS service at any time.

Simply text STOP to the phone number from which you received messages.

After you send the SMS message STOP, we will send you a confirmation message that you have been unsubscribed.

After this, you will no longer receive SMS messages from us.

If you wish to join again, simply sign up as you did the first time, and we will resume sending SMS messages.

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3. Help

If you are experiencing issues with our messaging program, reply with the keyword HELP for assistance, or contact us directly at:

sandy@littlemonsterpaws.net

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4. Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

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5. Message Frequency and Rates

Message frequency varies depending on communication needs.

Message and data rates may apply for messages sent to you from us and to us from you. For questions about your text or data plan, please contact your wireless provider.

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6. Privacy

For additional information about how we collect and use your information, please refer to the Privacy Policy contained on this page.

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Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact: Sandy at Little Monster Paws

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Email: sandy@littlemonsterpaws.net

Instagram: Littlemonsterpawspack

Website: littlemonsterpaws.net

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Serving San Jose, California and surrounding communities.